{"id":2255,"date":"2025-12-01T15:33:15","date_gmt":"2025-12-01T15:33:15","guid":{"rendered":"https:\/\/noselab.sviluppokeyweb.com\/assistenza-consulenza-macchine-test-laboratorio-chimico\/"},"modified":"2026-08-20T10:42:47","modified_gmt":"2026-08-20T10:42:47","slug":"technical-support","status":"publish","type":"page","link":"https:\/\/www.noselab-ats.com\/en\/services\/technical-support\/","title":{"rendered":"Technical Support"},"content":{"rendered":"\n\n\t<section class=\"section baratitolo dark\" id=\"section_398971462\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row\"  id=\"row-801717902\">\n\n\n\t<div id=\"col-2122791587\" class=\"col colonnatitolo small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-2380978674\" class=\"text paginatitolo\">\n\t\t\n\nTechnical Support\n\t\t\t<\/div>\n\t\n\t<div id=\"text-2444142008\" class=\"text bread\">\n\t\t\n\n<span><span><a href=\"https:\/\/www.noselab-ats.com\/en\/\">Home<\/a><\/span><\/span>\n\t\t\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-2122791587 > .col-inner {\n  padding: 0px 0px 0px 0px;\n  margin: 0px 0px 0px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_398971462 {\n  padding-top: 0px;\n  padding-bottom: 0px;\n  background-color: rgb(64, 64, 65);\n}\n<\/style>\n\t<\/section>\n\t\n\n\n\t<section class=\"section\" id=\"section_4612309\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row primopar\"  id=\"row-967379954\">\n\n\n\t<div id=\"col-724623208\" class=\"col medium-6 small-12 large-6\"  data-animate=\"fadeInUp\">\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h1>Business continuity for machinery and test systems with technical support from Noselab ATS<\/h1>\n<p><strong>Technical support for laboratory testing equipment <\/strong>is an integral part of Noselab ATS\u2019s service offering.<\/p>\n<p>Ask our team for support. We work alongside your laboratory to manage the day-to-day operation of your equipment, with <strong>scheduled and\/or on-demand servicing<\/strong>:<\/p>\n<ul>\n<li>01020030 Type A preventive maintenance<\/li>\n<li>01020031 Type B preventive maintenance<\/li>\n<li>01020032 Type C preventive maintenance<\/li>\n<\/ul>\n<p>Stable parameters, reduced machine downtime and conditions maintained in accordance with test procedures. <strong>Support and consultancy <\/strong>cover both <strong>Noselab ATS production systems and equipment from our international partner brands<\/strong>.<\/p>\n<p>The service is coordinated by the Technical Centre , in accordance with the laboratory\u2019s requirements and the level of use of the equipment.<\/p>\n<p><strong>Please contact customer support for servicing of laboratory testing equipment.<\/strong><\/p>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-724623208 > .col-inner {\n  padding: 30px 0px 0px 0px;\n  margin: 0px 0px 0px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-561161197\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n\t<div class=\"img has-hover maschera x md-x lg-x y md-y lg-y\" id=\"image_1342351608\">\n\t\t\t\t\t\t<div data-animate=\"fadeInUp\">\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"550\" src=\"https:\/\/www.noselab-ats.com\/wp-content\/uploads\/2026\/04\/assistenza-tecnica-su-macchine-per-prove-di-laboratorio.webp\" class=\"attachment-original size-original\" alt=\"assistenza-tecnica-su-macchine-per-prove-di-laboratorio\" srcset=\"https:\/\/www.noselab-ats.com\/wp-content\/uploads\/2026\/04\/assistenza-tecnica-su-macchine-per-prove-di-laboratorio.webp 800w, https:\/\/www.noselab-ats.com\/wp-content\/uploads\/2026\/04\/assistenza-tecnica-su-macchine-per-prove-di-laboratorio-300x206.webp 300w, https:\/\/www.noselab-ats.com\/wp-content\/uploads\/2026\/04\/assistenza-tecnica-su-macchine-per-prove-di-laboratorio-768x528.webp 768w, https:\/\/www.noselab-ats.com\/wp-content\/uploads\/2026\/04\/assistenza-tecnica-su-macchine-per-prove-di-laboratorio-64x44.webp 64w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t<\/div>\t\t\t\t\t\t\n<style>\n#image_1342351608 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n<a data-animate=\"fadeInUp\" href=\"\/contact-details\/\" class=\"button primary pulsantehome\" style=\"border-radius:10px;\">\n\t\t<span>CONTACT US<\/span>\n\t<\/a>\n\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row\"  id=\"row-1560050489\">\n\n\n\t<div id=\"col-1834636931\" class=\"col small-12 large-12\"  data-animate=\"fadeInUp\">\n\t\t\t\t<div class=\"col-inner text-center\" style=\"background-color:rgb(249, 250, 251);\" >\n\t\t\t\n\t<div class=\"is-border\"\n\t\tstyle=\"border-radius:10px;border-width:1px 1px 1px 1px;\">\n\t<\/div>\n\t\t\t\n\n\t<div id=\"text-2208364543\" class=\"text\">\n\t\t\n\n<h2 style=\"text-align: left;\">From commissioning to scheduled maintenance:<br \/>services and contracts tailored to specific needs<\/h2>\n<p style=\"text-align: left;\">Noselab ATS technical support supports the machine throughout its entire operational life cycle.<\/p>\n<p style=\"text-align: left;\"><strong>Support begins right from the configuration stage<\/strong>, with assistance and consultancy services aimed at correctly defining application requirements and verifying compatibility with internal procedures and relevant regulations. Following installation, the service supports you through commissioning and the verification of initial parameters. Over time, the service extends to <strong>scheduled preventive maintenance<\/strong>, with <strong>regular visits and\/or on-site corrective actions <\/strong>where necessary.<\/p>\n<p style=\"text-align: left;\">Specifically, the contracts we offer for routine preventative and non-routine maintenance are:<\/p>\n<ul>\n<li style=\"text-align: left;\"><strong>Customised Contract<br \/><\/strong>The annual Preventive Routine Maintenance Contract includes:<br \/>1 (one) <strong>annual inspection with<\/strong> <strong>preventive maintenance and the issue of a certificate <\/strong>of good working order and a calibration report.<br \/>1 (one) <strong>on-site corrective visit <\/strong>on request to <strong>repair <\/strong>the instrument <strong>and restore <\/strong>it to full working order (subject to a 15% discount).<\/li>\n<li style=\"text-align: left;\"><strong>Calibration in the laboratory or on-site<br \/><\/strong>1 (one) <strong>annual <\/strong>functional <strong>check <\/strong>and the issue of <strong>an ISO calibration report<\/strong>.<\/li>\n<\/ul>\n\t\t\n<style>\n#text-2208364543 {\n  text-align: left;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1834636931 > .col-inner {\n  padding: 15px 15px 15px 15px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row rigafoto\"  id=\"row-549707379\">\n\n\n\t<div id=\"col-611405957\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1360311720\">\n\t\t\t\t\t\t<div data-animate=\"fadeInUp\">\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"550\" src=\"https:\/\/www.noselab-ats.com\/wp-content\/uploads\/2026\/04\/servizi-di-assistenza-per-macchine-per-test-chimico.webp\" class=\"attachment-original size-original\" alt=\"servizi-di-assistenza-per-macchine-per-test-chimico\" srcset=\"https:\/\/www.noselab-ats.com\/wp-content\/uploads\/2026\/04\/servizi-di-assistenza-per-macchine-per-test-chimico.webp 800w, https:\/\/www.noselab-ats.com\/wp-content\/uploads\/2026\/04\/servizi-di-assistenza-per-macchine-per-test-chimico-300x206.webp 300w, https:\/\/www.noselab-ats.com\/wp-content\/uploads\/2026\/04\/servizi-di-assistenza-per-macchine-per-test-chimico-768x528.webp 768w, https:\/\/www.noselab-ats.com\/wp-content\/uploads\/2026\/04\/servizi-di-assistenza-per-macchine-per-test-chimico-64x44.webp 64w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t<\/div>\t\t\t\t\t\t\n<style>\n#image_1360311720 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1961739358\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_827053499\">\n\t\t\t\t\t\t<div data-animate=\"fadeInUp\">\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"550\" src=\"https:\/\/www.noselab-ats.com\/wp-content\/uploads\/2026\/04\/servizi-di-consulenza-per-macchine-da-laboratorio-e-test.webp\" class=\"attachment-original size-original\" alt=\"servizi-di-consulenza-per-macchine-da-laboratorio-e-test\" srcset=\"https:\/\/www.noselab-ats.com\/wp-content\/uploads\/2026\/04\/servizi-di-consulenza-per-macchine-da-laboratorio-e-test.webp 800w, https:\/\/www.noselab-ats.com\/wp-content\/uploads\/2026\/04\/servizi-di-consulenza-per-macchine-da-laboratorio-e-test-300x206.webp 300w, https:\/\/www.noselab-ats.com\/wp-content\/uploads\/2026\/04\/servizi-di-consulenza-per-macchine-da-laboratorio-e-test-768x528.webp 768w, https:\/\/www.noselab-ats.com\/wp-content\/uploads\/2026\/04\/servizi-di-consulenza-per-macchine-da-laboratorio-e-test-64x44.webp 64w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t<\/div>\t\t\t\t\t\t\n<style>\n#image_827053499 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-34095424\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1815949265\">\n\t\t\t\t\t\t<div data-animate=\"fadeInUp\">\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"550\" src=\"https:\/\/www.noselab-ats.com\/wp-content\/uploads\/2026\/04\/assistenza-e-consulenza-per-prove-di-laboratorio.webp\" class=\"attachment-original size-original\" alt=\"assistenza-e-consulenza-per-prove-di-laboratorio\" srcset=\"https:\/\/www.noselab-ats.com\/wp-content\/uploads\/2026\/04\/assistenza-e-consulenza-per-prove-di-laboratorio.webp 800w, https:\/\/www.noselab-ats.com\/wp-content\/uploads\/2026\/04\/assistenza-e-consulenza-per-prove-di-laboratorio-300x206.webp 300w, https:\/\/www.noselab-ats.com\/wp-content\/uploads\/2026\/04\/assistenza-e-consulenza-per-prove-di-laboratorio-768x528.webp 768w, https:\/\/www.noselab-ats.com\/wp-content\/uploads\/2026\/04\/assistenza-e-consulenza-per-prove-di-laboratorio-64x44.webp 64w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t<\/div>\t\t\t\t\t\t\n<style>\n#image_1815949265 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_4612309 {\n  padding-top: 0px;\n  padding-bottom: 0px;\n  background-color: rgb(255,255,255);\n}\n@media (min-width:550px) {\n  #section_4612309 {\n    padding-top: 30px;\n    padding-bottom: 30px;\n  }\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section\" id=\"section_370168255\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row row-small\"  id=\"row-74995158\">\n\n\n\t<div id=\"col-460412568\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1311340829\">\n\t\t\t\t\t\t<div data-animate=\"fadeInUp\">\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"550\" src=\"https:\/\/www.noselab-ats.com\/wp-content\/uploads\/2026\/04\/manutenzione-preventiva-programmata.webp\" class=\"attachment-original size-original\" alt=\"manutenzione-preventiva-programmata\" srcset=\"https:\/\/www.noselab-ats.com\/wp-content\/uploads\/2026\/04\/manutenzione-preventiva-programmata.webp 800w, https:\/\/www.noselab-ats.com\/wp-content\/uploads\/2026\/04\/manutenzione-preventiva-programmata-300x206.webp 300w, https:\/\/www.noselab-ats.com\/wp-content\/uploads\/2026\/04\/manutenzione-preventiva-programmata-768x528.webp 768w, https:\/\/www.noselab-ats.com\/wp-content\/uploads\/2026\/04\/manutenzione-preventiva-programmata-64x44.webp 64w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t<\/div>\t\t\t\t\t\t\n<style>\n#image_1311340829 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-606916997\" class=\"col medium-6 small-12 large-6 small-col-first\"  data-animate=\"fadeInUp\">\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h2>What does the technical support service cover?<\/h2>\n<p>Technical support for laboratory testing equipment comprises a range of activities designed to keep the equipment in good working order and to assist the laboratory with the day-to-day management of testing.<\/p>\n<p>Specifically, the service offered by Noselab ATS includes:<\/p>\n<ul>\n<li><strong>Emergency repairs<\/strong><br \/>Corrective action to address faults or operational anomalies, including technical diagnosis and restoration of the machine to working order.<\/li>\n<li><strong>Scheduled preventive maintenance<\/strong><br \/>Regular, planned checks to reduce the risk of machine downtime and monitor the condition of critical components.<\/li>\n<li><strong>Functional checks of test parameters<\/strong><br \/>Verification of the operating parameters and conditions specified in the procedures applicable to chemical and physical laboratory testing equipment.<\/li>\n<li><strong>Technical support and application advice<\/strong><br \/>assistance and advice on configurations, updates and the use of the equipment, depending on the laboratory\u2019s specific requirements.<\/li>\n<li><strong>Customized maintenance contracts<\/strong><br \/>annual programmes which may include a preventative inspection, the issue of a certificate of good working order, and specific terms and conditions for corrective work.<\/li>\n<li><strong>Coordination with calibration and certification <br \/><\/strong>integration with technical inspection services to ensure the reliability and traceability of measurements over time.<\/li>\n<\/ul>\n<p><strong>Ask our team for further information<\/strong>: work with Noselab ATS to plan the technical support and consultancy services you need.<\/p>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-606916997 > .col-inner {\n  padding: 0px 10px 0px 10px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_370168255 {\n  padding-top: 10px;\n  padding-bottom: 10px;\n}\n@media (min-width:550px) {\n  #section_370168255 {\n    padding-top: 30px;\n    padding-bottom: 30px;\n  }\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section dark has-parallax\" id=\"section_1889292864\">\n\t\t<div class=\"section-bg fill\" data-parallax-container=\".section\" data-parallax-background data-parallax=\"-3\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1536\" height=\"864\" src=\"https:\/\/www.noselab-ats.com\/wp-content\/uploads\/2026\/07\/cta-sezione-dei-servizi.webp\" class=\"bg attachment-original size-original\" alt=\"\" \/>\t\t\t\t\t\t<div class=\"section-bg-overlay absolute fill\"><\/div>\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n\t<div id=\"gap-1096525014\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1096525014 {\n  padding-top: 0px;\n}\n@media (min-width:550px) {\n  #gap-1096525014 {\n    padding-top: 0px;\n  }\n}\n@media (min-width:850px) {\n  #gap-1096525014 {\n    padding-top: 50px;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row align-center\"  id=\"row-722290526\">\n\n\n\t<div id=\"col-1115177591\" class=\"col glass medium-9 small-11 large-6\"  data-animate=\"fadeInUp\">\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n<p class=\"pretitolobox\">CONTACT DETAILS<\/p>\n<h2>Request one of the services offered by Noselab ATS!<\/h2>\n<p>Contact us for further information and a quote<\/p>\n<a href=\"\/contact-details\/\" class=\"button primary\" >\n\t\t<span>CONTACT US<\/span>\n\t<\/a>\n\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1889292864 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n  min-height: 400px;\n}\n#section_1889292864 .section-bg-overlay {\n  background-color: rgba(0,0,0,.5);\n}\n#section_1889292864 .section-bg img {\n  object-position: 64% 37%;\n}\n@media (min-width:550px) {\n  #section_1889292864 {\n    min-height: 500px;\n  }\n}\n<\/style>\n\t<\/section>\n\t\n\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":2215,"parent":2256,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2255","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Technical Support - Noselab ats<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.noselab-ats.com\/en\/services\/technical-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Technical Support - Noselab ats\" \/>\n<meta property=\"og:url\" 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